86AI-fit· REST APIFree plan
From: Free for 3 users, paid from $14/user/mo (billed annually)
Freshsales
7.5Freshworks' AI-assisted CRM with transparent per-seat pricing.
Visit websiteFrom $9/user/mo (billed annually)
The verdict
A safe, transparently priced CRM, especially if you're already in the Freshworks ecosystem for support or service.
Best for: Growing to mid-sized sales teams that want an AI-assisted CRM with predictable per-seat annual pricing.
What's good
- Clear four-tier structure with transparent per-seat annual pricing published directly on the vendor site
- Deep native product suite (CRM, Freshdesk, Freshservice) sharing one Freddy AI layer across sales, support, and service
- REST API with a 400 req/min per-account limit and documented webhooks, solid for custom integrations
What's not
- Freddy AI Agent is a metered paid add-on ($49/100 sessions) rather than bundled, even on Enterprise
- MCP access is Beta/Early Access only, gated to Enterprise customers who request it, not generally available
- Field-level permissions, sandbox, and audit logs are locked to the top $59/user/mo tier
Freshsales pricing
From $9/user/mo (billed annually). Verified 2026-09-03.
| Plan | Price | Best for |
|---|---|---|
| Growth | $9/user/mo (billed annually) | 500 marketing contacts. |
| Pro | $39/user/mo (billed annually) | 500 marketing contacts. |
| Enterprise | $59/user/mo (billed annually) | 500 marketing contacts. |
Practical AI: what your team can do with it
AI-stack fit 48/100Freshworks has an MCP server for Freshsales, but it's in Beta/Early Access, available on request to Enterprise-plan customers only, not generally available. The public REST API (developers.freshworks.com/crm/api/) is mature and well-documented.
MCP support
MCP planned
Public API
REST API
Works with
Zapier / Make
A layer on top of core fit, not a substitute for it. See the full AI-stack-fit leaderboard if this is your deciding factor.
In-depth written review coming soon. The structured scorecard above reflects Revenue Directory's current assessment of Freshsales.
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