Freshsales

Name: Freshsales review
Item: Freshsales
Rating: 7.5
Author: Revenue Directory

7.5

Freshworks' AI-assisted CRM with transparent per-seat pricing.

CRM21-day trialSan Mateo, CAMobile appSMBMid-market

Visit websiteFrom $9/user/mo (billed annually)

The verdict

A safe, transparently priced CRM, especially if you're already in the Freshworks ecosystem for support or service.

Best for: Growing to mid-sized sales teams that want an AI-assisted CRM with predictable per-seat annual pricing.

AI-stack fit

48/100

Freshworks has an MCP server for Freshsales, but it's in Beta/Early Access, available on request to Enterprise-plan customers only, not generally available. The public REST API (developers.freshworks.com/crm/api/) is mature and well-documented.

MCP support

MCP planned

Public API

REST API

Works with

Zapier / Make

What's good

Clear four-tier structure with transparent per-seat annual pricing published directly on the vendor site
Deep native product suite (CRM, Freshdesk, Freshservice) sharing one Freddy AI layer across sales, support, and service
REST API with a 400 req/min per-account limit and documented webhooks, solid for custom integrations

What's not

Freddy AI Agent is a metered paid add-on ($49/100 sessions) rather than bundled, even on Enterprise
MCP access is Beta/Early Access only, gated to Enterprise customers who request it, not generally available
Field-level permissions, sandbox, and audit logs are locked to the top $59/user/mo tier

Freshsales pricing

From $9/user/mo (billed annually). Verified 2026-09-03.

Plan	Price	Best for
Growth	$9/user/mo (billed annually)	500 marketing contacts.
Pro	$39/user/mo (billed annually)	500 marketing contacts.
Enterprise	$59/user/mo (billed annually)	500 marketing contacts.

In-depth written review coming soon. The structured scorecard above reflects Revenue Directory's current assessment of Freshsales.